Shipping method and rates
The shipping method is by courier to EU countries, and to other European countries by Post office. Shipping charges to the EU are 7,90€, to the UK is 9,9€, for orders up to 90€. Shipping is free for orders over 90€.
Shipment to countries
Gentleday.com ships to addresses within the EU territories (except Lithuania - shop at www.gentleday.lt, also Cypres and Greece, please shop at Dr. Stanislava store), Norway, Switzerland, Tenerife also the UK.
Shipment processing time
Orders are fulfilled in 1-2 business days. Orders that are shipped with courier services, can take about 5-14 days to be delivered. Orders shipped with the Post office can take longer and sometimes even up to 30 days, especially to the islands. Orders are not shipped or delivered on weekends or holidays.
Please note that fulfillment and shipping times may be extended during high-volume periods such as holidays, sales, restocks, and new product launches. Once a package is handed off to the shipping carrier, GENTLE DAY has no control over the delivery timeline.
Shipment confirmation and order tracking
You will receive a Shipment Confirmation email once your order contains your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Gentleday.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Gentleday.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim. However, if you are having any difficulties, contact our customer service at email@example.com.